Refund policy
Refund Policy
At Onward Christian Soldier, we want you to be completely satisfied with your purchase.
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be unused, unworn, in its original condition, and in its original packaging. You will also need your order confirmation or proof of purchase.
To request a return, please contact us at:
info@onwardchristiansoldier.ca
Please include your order number and the reason for your return. We will provide instructions for the return process.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at:
info@onwardchristiansoldier.ca
We will review the issue and work to make it right.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card provider to process the refund.
If you have any questions regarding returns or refunds, please contact: